Help Center Manager

Overview

• Overview of Swifteq Help Center Manager and Analytics
• Logging into Help Center Manager, Inviting Additional Users and Resetting your Password
• Home Page, Help Center Manager Pages and Analytics Page
• Free 14-day Trial and Pricing Options
• Getting Help with the Swifteq Help Center Manager and Analytics
• Data Processing Policy

Setup and Configuration

• Connecting to your Zendesk Help Center and Authorizing
• Connecting and Selecting Additional Help Centers
• Syncing the Zendesk Data to Help Center Manager
• Help Center Manager Settings for Syncing, Translation and Auto Translate
• Reauthorizing or Disconnecting Help Center Manager
• Inviting Additional Users to Help Center Manager

Using the Articles, Links and Media Pages

• Using the Filters in Articles, Links and Media
• Selecting Articles, Links, Media or Dynamic Content
• Exporting Articles, Links and Media
• Searching for Articles, Links, Media and Dynamic Content

Articles Page

• Articles Page
• Article View
• Editing an Article using the Help Center Manager Editor
• Bulk Actions - Duplicate, Change Labels, Reset Votes, Change Location, Change Article Status, Change Permissions, Rollback from Zendesk, Save to Zendesk and Delete from Zendesk
• Duplicating Articles
• Using Find and Replace

Links Page

• Links Page
• Checking for Broken and Private Links
• Checking and Changing Links
• Fixing Broken Links

Media Page

• Media Page and Media Pane
• Checking for Broken Media
• Checking and Changing Media
• Fixing Broken Media

Dynamic Content

• Dynamic Content Page
• Translating Dynamic Content

Translations

• Using Translate
• Translating Articles with Bulk Translate
• Auto Translate in Help Center Manager Settings
• Reviewing Automatic Translations
• Translating All or Part of an Individual Article
• Translation Settings - Translate Glossary, Translate Instructions, Translation Notice

Tasks

• Using the Tasks Feature
• Adding Tasks

Switching to Other Swifteq Apps

• Switching to Swifteq Zendesk Apps
• Help Center Export App

Subscription, Billing and Uninstalling

• Subscribing to Help Center Manager, Managing your Billing or Cancelling your Subscription
• Uninstalling Help Center Manager

FAQs for Help Center Manager

• Zendesk API and New Article Editor Incompatibility
• FAQ for Help Center Manager
• FAQ for Help Center Manager Translate
• FAQ for Help Center Analytics
• FAQ for Articles in Multiple Categories/Sections with Zendesk Article Multiplacement
• Fixing Issues with Translation Glossary CSV Uploads

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