The automatic translations may not be 100% accurate and you should always check the articles as the translation may require some manual editing.
The method for reviewing translations depends on how the options were set for the automatic translation either in the Bulk Translate or the Auto Translate (refer to Translating Articles with Bulk Translate and Help Center Manager Settings for Syncing, Translation and Auto Translate).
In this Article
Translations Saved as Draft in Zendesk
Translations Saved Locally for Review
Translations with Labels Added to the Translations
Updating Translations
Translations Saved as Draft in Zendesk
If you have selected Save translations as draft in Zendesk, the translations show in the Articles page as "Draft" and are therefore unpublished in Zendesk. You then need to check and edit the draft translation before publishing.
- You can check, edit and save the draft translation to Zendesk directly in Swifteq Help Center Manager. Refer to Editing an Article using the Help Center Manager Editor.
- You can also check, edit and publish the draft translation from Zendesk.
Translations Saved Locally for Review
If you have selected Save translations locally for review, this saves your article translations locally in Swifteq without pushing them to Zendesk. In the Articles page, the translations show as "Under Review" as in the following example. You can also set the Filter to show articles that are "Under Review".
You need to manually check and edit a translation in Help Center Manager.
- Check, edit and save the translation to Zendesk directly in Help Center Manager. Refer to Editing an Article using the Help Center Manager Editor.
From the Editor in Help Center Manager, the review can be then be Saved to Zendesk either as a Published article or Saved as Draft in Zendesk.
Translations with Labels Added to the Translations
If you have selected Add Labels to Translation, the Label(s) display in the Articles page.
- You can open the Source language article in Zendesk directly from Help Center Manager, display and check the translation(s) and then remove the Label(s) from the Source language article which automatically removes it from any translations.
Note: If you have more than one Help Center, when opening an article in Zendesk from Help Center Manager check that the correct Help Center is selected. This is a Zendesk issue. - You can apply a filter in Zendesk for the Source language articles with the Label(s), open the articles, display, check the translation(s) and then remove the Label(s) from the Source language article which automatically removes it from any translations.
- You can check, edit and save the translation to Zendesk directly in Swifteq Help Center Manager. Refer to Editing an Article using the Help Center Manager Editor. The Label(s) then need to be removed in Zendesk as above.
Updating Translations
To update translations:
- Changes can be made manually either in Zendesk, or in the Help Center Manager Editor.
- In the Help Center Manager Editor, you can translate the entire article(s) again using Bulk Translate. Or, if the Source article has changed and you have enabled Auto Translate, the translations will be updated when the Help Center is synced.
You need to also select Overwrite if a translation already exists.
Refer to Translating Articles with Bulk Translate and Help Center Manager Settings for Syncing, Translation and Auto Translate.
- You can also display the Translate page from the Article View by clicking Translate or Article Translations. You can then either translate the entire article or parts of it (refer to Translating All or Part of an Individual Article).