This article details how you can Reauthorize or Disconnect the Help Center Manager app.
Note: Disconnecting the Help Center Manager app from your Zendesk Support removes the configuration data for the app that is stored on the Swifteq servers, as well as the configuration data for any other Swifteq apps you have installed for the same account.
If you only want to disconnect Help Center Manager, please email support@swifteq.com.
If you only want to disconnect Help Center Manager, please email support@swifteq.com.
In this Article
Reauthorizing the Help Center Manager App
Disconnecting the Help Center Apps from Zendesk Support
Reauthorizing the Help Center Manager App
Once Help Center Manager has been Authorized, there may be times that you need to Reauthorize.
- Reauthorizing Help Center Manager allows you to fix any access issues to the Zendesk API. For example, if you are not seeing the information in Help Center Manager that you expect.
- You need to Reauthorize if the user who initially made the connection has been revoked in Zendesk, or if the permissions for that user have been removed.
- Reauthorizing Help Center Manager also allows you to enable or disable the optional function Read Tickets (refer to Authorization to Read Tickets in Connecting to your Zendesk Help Center and Authorizing).
Note: Reauthorizing does not affect any data stored in Help Center Analytics.
To Reauthorize Help Center Manager
- In the top right menu, click the Profile button.
- Select Helpdesk Authorization.
The Connected to Zendesk Support pop-up displays. - Click Reauthorize.
- The Connect to Zendesk Support displays.
- Enter the URL of your Zendesk company. This will always end in ".zendesk.com"
- If required, you can enable Read Tickets (refer above to Authorization to Read Tickets).
- Click Authorize in Zendesk Support.
- You are prompted to Sign in as above.
When reauthorizing, you can sign in as a different user to the user who initially did the authorization, as long as this user has permission to read both the Zendesk Help Center and the ticketing data. - When Read Tickets is selected, the Help Center Apps also need the permission to read the tickets and user data and the following screen displays.
- Click Allow. Help Center Manager updates and reloads.
Disconnecting the Help Center Apps from Zendesk Support
If you want to stop using Help Center Manager and Analytics, you would Disconnect.
Warning: Disconnecting from Zendesk Support removes all your data stored on Swifteq's servers and all the Analytics data.
If you wanted to start using the Help Center Apps again, you would need to connect again and reload the articles but this will not restore any previous Analytics data.
If you wanted to start using the Help Center Apps again, you would need to connect again and reload the articles but this will not restore any previous Analytics data.
Disconnecting does not affect any data in your Zendesk Help Center or Helpdesk.
Disconnecting the Help Center Manager app also removes the configuration data for any other Swifteq apps that you have installed for the same account.
- Select Helpdesk Authorization.
The Connected to Zendesk Support displays. - Click Disconnect and remove all my data.