Help Center Manager displays and checks the links in all "Published" and "Draft" and articles in Zendesk. Links in "Archived" articles are not included.
In this Article
Using the Links Page
Searching for Links
Sorting the Columns
Opening the Linked Article in Zendesk Help Center
Displaying Details about the Links in the Link Pane
Checking for and Fixing Broken Links
Using the Links Page
In the Links page, each row shows any articles that are linked to in the Zendesk Help Center.
| Link Title |
The Link Title column shows the Title and URL of the article that is linked to. This is the article that displays when the link is clicked.
If the link is to an "Archived" or "Deleted" article in your Zendesk Help Center, only the URL of the article displays in the Link Title column.
If the link is to an article that is "Private", that is, it is set in the Zendesk Help Center with Visible to as anything other than "Everyone", the Link Title displays with the lock icon.
|
| Link Text | The Link Text is the text in Link itself. |
| Type | Type shows if the link is to an article in the "Help Center" or to an "External" site. |
| Valid |
The Valid column indicates whether or not the links are broken. The Link Title displays both the title of the article and the URL of the article.
For an "Archived" or "Deleted" article, the Link Title displays only the URL of the article. Where the link is to a valid site but needs authorization to access it, this also shows as an invalid link. Or this may be to a link that points to a page not available on the internet (such as a link pointing to your own desktop). You can mark any of these as valid so they are no longer included as a link that needs to be corrected. Refer to Marking a Broken Link as Valid in Fixing Broken Links. |
| Locations | The number of times that an article is linked to is shown in the Locations column. Where there is more than one link to the same article, if the Link Text is different in any of the links to the same article, the Link Text column shows all the ways in which the link has been added. |
| Tasks | Tasks can be associated with a Link and Tasks are used to assign and track article-related work to team members. Refer to Using the Tasks Feature. |
For example, if the Title of an article has changed, you may see some links that still need to be updated to reflect the updated Title.
You can also use the Links page to check that the Link Text shows the way you want it to.
Searching for Links
When searching in the Links page, this finds the search text in the Link Title, Link URL or in the Link Text. The search results display with a yellow highlight. For details on searching, refer to Searching for Articles, Links and Media.
Sorting the Columns
You can sort any column in ascending or descending order by clicking the column heading.
Opening the Linked Article in Zendesk Help Center
You can open the linked article in your Zendesk Help Center directly from the Links page in Help Center Manager.
- In the Links page, click the hypertext for the Link Title.
- The linked article opens in your Zendesk Help Center in a new browser tab.
Displaying Details about the Links in the Link Pane
You can display details about the Links by displaying the Link pane.
- Click anywhere on the row except on the Link Title.
- This opens the Link pane on the right-hand side.
Where the link has been included in more than one article the Link pane shows all of the articles it is linked in.
From the Link pane you can:
- To open the linked article, click the Open icon at the top. The article opens in the Zendesk Help Center.
- To open an article that holds that link, click the Article Title, or click the Edit icon next to it. The article opens in the Zendesk Help Center.
- To edit the text that shows in the link, click the Link Text, or click the Edit icon next to it.
- To change the article that the link opens, click the Change Link. Where the link is in more than one article, this changes all the links. This is useful, for example, if a new article has been created for a topic, and you want to change all the existing links that refer to the old article so they open the new updated article.
Refer to Checking and Changing Links.
Checking for and Fixing Broken Links
There are various ways you can check for broken links and fix these directly in Help Center Manager. Refer to Checking for Broken and Private Links and Fixing Broken Links.
For a link to something that is a valid URL but, for example, needs authorization to access it, you can use Mark as Valid so it is no longer included as a link that needs to be corrected. Refer to Marking a Broken Link as Valid in Fixing Broken Links.