Checking and Changing Media

There are various ways you can use Help Center Manager to check Media.

In this Article
Opening the Article in Zendesk that Holds the Image or Video
Displaying Details about the Media in the Media Pane
Identifying where Media Appears in more than one Article

Opening the Article in Zendesk that Holds the Image or Video

You can open the article to which the image or video has been added to your Zendesk Help Center directly from Help Center Manager.

1. Click the link in the Source Article column.
   
   
   
   
2. The article that holds the images or video opens in Zendesk in a new browser tab.

Displaying Details about the Media in the Media Pane

You can display details about the Media in the Preview pane.

1. Click anywhere on the row except the URL in the Name column or on the Source Article column.
2. The Media pane opens.
   
   

The Media pane displays details of the image or video. Refer to Displaying Details about the Media in the Media Pane in Media Page and Media Pane.

• The image or the video itself is displayed so you can check the image, or play the video. 
• The Media URL shows the internal reference for the Media in the Zendesk Help Center. 
• The Article Title, Category and Section of the article in which the media is held. 
• For images, it displays the Alt Text and you can change this text manually or use AI to generate the text. Refer to Changing the Alt Text for Images in Media Page and Media Pane.

Identifying where Media Appears in more than one Article

Using a Search or Sort on the Media page allows you to identify where an image or video appears in more than one article. If there is an update to an image or image, this helps you find every article in which it needs to be updated.

In the Media page, you can search for the Alt Text of the image or the URL of the video inserted into the article. Refer to Searching in Media in Searching for Articles, Links and Media.

You can then open each article directly from Help Center Manager from the Media page (by clicking the Source Article hyperlink and then edit the article in Zendesk) and change the image or video.