The Article View displays details and the content of the article. You can access various Help Center Manager functions from the Article View.
You can also access any article translations from the Article View. This shows any translations that are outdated, that is where the article in the default language has been updated since the article was last translated.
In this Article
Displaying the Article View
Highlighted Text from a Search
Using the Tools in the Article View
Opening the Article in Zendesk
Reset Votes
Export
Translate
Displaying the Article Translations and Missing Translations
Analytics
Edit
View Code
Article Tasks
Displaying the Article View
From the Articles page, click anywhere on the row for an article. The Article View displays on the right-hand side.
The Article View displays a preview with the raw article content, with basic formatting but without the formatting from the style sheet (CSS). If you have formatted the content this may not show in the same way in the Article View as when visitors read the article.
Highlighted Text from a Search
If you have requested a Search, the search text displays in the article content with a yellow highlight.
Where the search text is in the article Title, the Article View does not show this with the yellow highlight. In the following example, the search was entered to find Velvet Red.
Using the Tools in the Article View
At the top of the Article View is a link icon to open the article in your Zendesk Help Center and the tools you can use for the specific article.
Opening the Article in Zendesk
Click the Link icon next to the Zendesk ID to open the article in your Zendesk Help Center. If the article is "Draft", and you are not already signed in to Zendesk, you are prompted to Sign in to Zendesk. a link to open the article.
You can then edit the article and make any changes from Zendesk.
Reset Votes
When users are reading articles in Zendesk, they can vote Yes or No to indicate if they found the article helpful.
The Votes are recorded in Help Center Manager and the number of Votes for an article displays on the Articles page in the Total Votes column.
If you have made revisions and edits to articles, these changes may have been made based on the readers' votes. You can reset the votes, for example, if you want to see if the latest version is more effective at handling the intended issue, or to check that it is still effective.
From the vertical ellipsis menu in the Article View, you can set the Votes for that article to zero by clicking Reset Votes.
You are prompted to confirm the reset.
You can also reset votes for all or selected articles. Refer to Rollback from Zendesk, Save to Zendesk, Delete from Zendesk and Reset Votes.
Export
From the vertical ellipsis menu in the Article View, click Export to export that specific article. Refer to Exporting Articles, Links and Media.
Translate
You can translate a specific article from the Article View by clicking Translate. This allows you to translate all or a selected part of the article. Refer to Translating All or Part of an Individual Article.
Displaying the Article Translations and Missing Translations
For an article in the default language, clicking Article Translations displays a list of the translations for that article.
In the following example, none of the translations are out of date compared to the date of the last update of the article in the default language.
In this example, the article in the default language has been updated and there are translations that are outdated.
In both instances you can click Re-Translate which displays the Translate for that translation. Refer to Translating All or Part of an Individual Article.
If there are any missing translations for an article, these are shown as in the following example. Clicking Translate displays the Translate with the relevant language selected,
Analytics
From the vertical ellipsis menu in the Article View, click Analytics to display the Analytics page for that specific article. Refer to Displaying Article Metrics for a Specific Article and the Visitor's Journey.
Edit
You can Edit an article directly in Help Center Manager and then push the changes to Zendesk. Using the Edit from the Article View in Help Center Manager provides many options that are not available in the Zendesk editor. Refer to Editing an Article using the Help Center Manager Editor.
Also, from the Article View, you can click the Edit icon to open the article in edit mode in your Zendesk Help Center.
If you are not already signed in to Zendesk, you are prompted to Sign in to Zendesk.
View Code
To display the html code of the article, click View Code. To redisplay the article as text, click View Text.
Article Tasks
Tasks can be associated with an Article. Tasks are used to assign and track article-related work to team members. Refer to Using the Tasks Feature.