The Articles page displays all "Published" and "Draft" articles in your Zendesk Help Center.
In this Article
Using the Articles Page
Changing the Columns that Display
Searching for Articles
Sorting the Columns
Filters
Article View
Opening an Article in Zendesk from Help Center Manager
Editing an Article from Help Center Manager
Identifying Articles that have Outdated Translations
Copying the Article ID from Help Center Manager
Using the Articles Page
The columns show the main article settings of the articles.
| Title |
This shows the Title of the article. Any articles that are "Private", that is, they are set in the Zendesk Help Center with Visible to as anything other than "Everyone" display with the lock icon. |
| Zendesk ID | The ID of the article in Zendesk. This is included in the URL for the article. |
| Language |
This shows the language of the article. The default language shows with a box around it as in the following example. |
| Category Section Author Created At Updated At |
These columns show the information from the Zendesk Help Center. |
| Total Votes |
The Total Votes column is not included by default. You can include this column from the View Columns button (refer below to Changing the Columns that Display). The Total Votes shows the number of Votes that readers have made in the Help Center using either the Yes or the No button for "Was this article helpful?" at the bottom of the article. To see further details on whether the Votes were a Yes or a No, you can display the Article Metrics with the Analytics for a specific article from the Article View (refer below to Article View). |
| Tasks | Tasks can be associated with an Article and Tasks are used to assign and track article-related work to team members. Refer to Using the Tasks Feature. |
| Labels | The Labels lists all the Labels that have been added to the articles. |
Changing the Columns that Display
In Articles, you can also click the View Columns button to select which columns to include. By default, all the available columns are included and you can use this to hide any of them.
Searching for Articles
When searching in the Articles page, this finds the search text in the Article Title, and also in the content of the articles. If you have run a search, the search results display with a yellow highlight. For details on searching, refer to Searching for Articles, Links and Media.
Sorting the Columns
Initially, articles display in the order in which they come from Zendesk, which is not the same order as displayed in Zendesk.
Click any of the column headings to Sort the articles in ascending or descending order on that column.
You can use the Sort in the same way as sorting the Zendesk Help Center using Manage Articles list, such as sorting by Author, for the article contributor. You can also combine the Sort with the Filters, for example, you can apply a Filter to look at only the "Draft" articles and then sort these by "Author".
Filters
You can apply filters to one or more columns. Refer to Using the Filters in Articles, Links and Media.
You can also Save sets of Filters to select and reuse. Refer to Saving Filters in the Articles Page in Using the Filters in Articles, Links and Media.
Article View
From the Articles page, click anywhere on the row for an article to display the Article View on the right-hand side. This displays details, and the content of the article, and you can also access various functions from the Article View. Refer to Article View.
Opening an Article in Zendesk from Help Center Manager
From the Articles page, click the link icon next to the Zendesk ID to open the article in your Zendesk Help Center.
From the Article View, you can also click the link icon to open the article in your Zendesk Help Center.
If the article is "Draft", and you are not already signed in to Zendesk, you are prompted to Sign in to Zendesk.
Editing an Article from Help Center Manager
From the Articles page, click the Edit icon next to the Zendesk ID to open the article in Zendesk directly in edit mode.
From the Article View, you can also click the Edit icon to open the article in edit mode in your Zendesk Help Center.
If you are not already signed in to Zendesk, you are prompted to Sign in to Zendesk.
Identifying Articles that have Outdated Translations
- On the Articles page, you can apply the filter for Outdated Translations and set this to Yes to show the articles that need to be re-translated.
- You can click on the article to display the Article View so you can easily determine which translations need to be updated. Translations can then be easily re-translated from the Article View. The Article View also shows any languages where the translation is missing. Refer to Article View.
Copying the Article ID from Help Center Manager
From the Articles page, click the Zendesk ID to copy the ID for the article to your clipboard. This can be useful, for example, if you are searching in an Excel spreadsheet.
From the Article View, you can also click the Zendesk ID to copy the ID for the article to your clipboard.