You can Export items from the Articles, Links and Media pages.
In this Article
Exporting Selected Items, Export All or Export Filtered
Exporting Articles
Exporting Links or Media
How the Export is Delivered
Exporting Selected Items, Export All or Export Filtered
For Articles, Links, Media or Dynamic Content, you can select specific items, select all or apply Filters. when you click the Export button, you then have the option to click Export Selected (and this displays the number of items selected) or to Export All (which exports all the items without having to select them) or Export Filtered (if you have applied any Filters).
Exporting Articles
Export from the Articles Page
- From the Articles page, you can filter or search for the articles, and/or select the articles you want to Export.
Refer to Using the Filters in Articles, Links and Media, Searching for Articles, Links, Media and Dynamic Content and Selecting Articles, Links, Media or Dynamic Content. - Click the Export button.
- For Articles, select the Type of file to export (see below).
- Click to select Export All, Export Filtered or Export Selected, as relevant.
Export from the Article View
- From the Articles page, click anywhere on the row for an article. The Article View displays on the right-hand side. Refer to Article View.
- From the vertical ellipsis menu, select Export.
Select the Type of File to Export
When Exporting Articles, you are given the option of what type of file you want to export to, CSV file, HTML file, Word document or PDF document.
The following shows the options when Export as HTML file is selected.
The following shows the options when Export as Word document is selected.
The following shows the options when Export as PDF document is selected.
| Export as CSV file | This produces a CSV file with each article on a row. It includes the information on the articles. You can select to additionally include the content of the articles. You can include the contents as text or as HTML. |
| Export as HTML file |
When exporting as HTML file, you can select Each article in a separate file. This produces a separate HTML file for each article. When Each article in a separate file is not enabled, this produces a single HTML file with all the articles in the export in one file. When opened in a browser, the text is formatted and images are displayed. Representations of any videos are not included. When not exporting as separate files, clicking the link in the email opens the HTML directly. It does not add it to Downloads. |
| Export as Word document |
When exporting as Word Document, you can select Each article in a separate file. This produces a separate Word document for each article. When Each article in a separate file is not enabled, this produces a single Word document with all the articles in the export in one file. You can select to produce this as Plain Text Content which, when opened in Word, shows only the text of the articles with no formatting. |
| Export as PDF document |
When exporting as PDF Document, you can select Each article in a separate file. This produces a separate PDF file for each article. When Each article in a separate file is not enabled, this produces a single PDF file with all the articles in the export in one file. The PDF document or documents have the text formatted and include any links to other articles. The PDF also includes all images and also includes links to any videos. When not exporting as separate files, clicking the link in the email opens the PDF directly. It does not add it to Downloads. |
Exporting Links or Media
When exporting Links or Media, this exports to a CSV file with each link or media on a row.
For links, as well as the Link URL and Link Text, it includes the information such as whether the link is to a draft or private article. The filename of the CSV is links.csv.
For media, the export shows the URL of the media as well as information on the article in which it is included. The name of the CSV file is media.csv.
For example, where a link is referenced in more than one article, or in more than one location within an article, each occurrence of the link is shown as a separate row in the Export CSV file. The Links table shows each unique link in your Help Center and the list of occurrences displayed when you click on the row in the table. So, the number of rows in the Export CSV file may be greater than the number of rows in the Links table.
- If required, filter or search for the articles, and/or select the articles you want to Export.
Refer to Using the Filters in Articles, Links and Media, Searching for Articles, Links, Media and Dynamic Content and Selecting Articles, Links, Media or Dynamic Content. - Click the Export button.
- Click Export All, Export Filtered or Export Selected as relevant.
How the Export is Delivered
When the Export has completed, you will receive an email at the address that relates to your login.
- The email contains a link which you click on to download the files to the folder designated as your Downloads folder.
- For an export as CSV, Word or PDF, where more than one article has been selected, the filename starts with "articles". If one article is exported, the filename of the of the export starts with the title of the article.
- If multiple articles are exported as separate files, the Downloads folder shows this as a .zip sub-folder and the files for the individual articles include the article title.