Creating your Swifteq Account and Authorizing Zendesk for the MCP Server – Swifteq Apps - Zendesk and Intercom

This article details how to create your free Swifteq account, authorize the MCP Server to access your Zendesk account, and find your MCP Server URL.

Note: If a colleague has invited you to their Swifteq account, you do not need to create an account. Follow the link in the invitation email, then refer to Connecting your Own Zendesk Login to the MCP Server.

In this Article
Creating your Swifteq Account
Authorizing Zendesk
Finding your MCP Server URL
Adding Write Access Later

Creating your Swifteq Account

Go to https://agenthelper.swifteq.com/auth/mcpserver.
Sign up with your email address, or sign in if you already have a Swifteq account.

Note: When sharing the MCP Server with colleagues, always share the link above or the product page at swifteq.com/zendesk-mcp-server. Signing up from another Swifteq page can take them to a different app. To give colleagues access to your account, invite them instead of asking them to sign up. Refer to Inviting Team Members to the MCP Server.

Authorizing Zendesk

After you sign up, you are asked to connect your Zendesk account.

Log in to Zendesk as the Admin or Agent user that the MCP Server should use.
On the Connect to Zendesk Support page, choose the permissions:
- Read Helpdesk Data is required. The MCP Server reads your Zendesk data when your AI assistant asks for it.
- Write Helpdesk Data is optional and off by default. Turn it on if you want the AI assistant to be able to update tickets and create or update Help Center articles.
Enter your Zendesk subdomain. For example, if your Zendesk account is at yourcompany.zendesk.com, enter yourcompany. Refer to How to find your Zendesk Account Subdomain when Connecting to Swifteq.
Click Authorize in Zendesk Support.
Zendesk asks you to allow access. Click Allow.

Once authorized, the page shows Connected to Zendesk Support with the permissions you granted.

Connected to Zendesk Support page showing the Read Helpdesk Data and Write Helpdesk Data permissions

Note: Granting Write Helpdesk Data is not the only thing that decides what the AI assistant can change. The account owner also controls this in the Settings tab. Refer to Write Permissions for the MCP Server.

Finding your MCP Server URL

Sign in at https://agenthelper.swifteq.com/.
If another Swifteq app displays, click the Switch between Swifteq Zendesk Apps button in the top right menu and select Zendesk MCP Server.
The page shows Your account is ready, with setup guides for Claude and ChatGPT (Web), and the Settings tab.

The MCP Server URL is the same for every account:

https://mcp.swifteq.com/api/mcp/sse

Next, connect your AI assistant. Refer to Connecting Claude to the MCP Server or Connecting ChatGPT to the MCP Server.

Adding Write Access Later

If you authorized Zendesk with read access only and later want the AI assistant to make changes, you need to reauthorize and turn on Write Helpdesk Data. Changing the settings in the Settings tab is not enough on its own.

Refer to Reauthorizing or Disconnecting the MCP Server.

If you need help, please contact Swifteq support using the Live Chat or email support@swifteq.com.