This article details how to connect Claude Web, Claude Desktop and Claude Code to the Swifteq MCP Server for Zendesk.
Before you start, make sure you have created your Swifteq account and authorized Zendesk. Refer to Creating your Swifteq Account and Authorizing Zendesk for the MCP Server.
Note: Adding a custom connector in Claude requires a paid Claude plan (Pro, Max, Team or Enterprise). On Team and Enterprise plans, your Claude administrator may need to allow custom connectors.
In this Article
Connecting Claude Web or Claude Desktop
Connecting Claude Code
Tips for Using the MCP Server in Claude
Connecting Claude Web or Claude Desktop
- In Claude, open Settings and select Connectors. In Claude Desktop, you can also click Customize in the left side menu, then Connectors.
- Click the + button, then Add custom connector.
- Enter the following details:
- Name: Zendesk MCP Server (or any name you prefer)
-
Remote MCP server URL:
https://mcp.swifteq.com/api/mcp/sse
- The connector displays in your list of connectors. Click Connect.
- When prompted, sign in with your Swifteq account.
- A message confirms the connection. Select the connector to see the list of available tools.
- In a new chat, click the + button, select Connectors and make sure the Zendesk MCP Server connector is switched on. The connector is not automatically active in every chat.
Connecting Claude Code
Claude Code uses the same sign-in as Claude Web and Desktop, with one required setting: the OAuth callback port must be 8080.
- Run the following command in your terminal:
claude mcp add zendesk-mcp https://mcp.swifteq.com/api/mcp/sse --transport http --callback-port 8080
You can also add this to your.mcp.jsonfile instead:{ "mcpServers": { "zendesk-mcp": { "type": "http", "url": "https://mcp.swifteq.com/api/mcp/sse", "callbackPort": 8080 } } }
- Inside Claude Code, run
/mcp, select zendesk-mcp and complete the sign-in in your browser. - Run
/mcpagain. The server shows as connected.
The same steps are shown in the Claude Code tab of the MCP Server home page.
Warning: Without
--callback-port 8080, Claude Code uses a random port and sign-in fails with "Callback URL mismatch". If this happens after you were already connected, run /mcp, choose Clear authentication for the server and sign in again. Refer to Signing in to the MCP Server Fails - Common Causes and How to Fix Them.Tips for Using the MCP Server in Claude
- By default, Claude asks for your approval before each tool call. Once you trust a workflow, you can change the connector's tool permissions so tools run without asking.
- If a new tool or fix is not available after we announce it, disconnect and reconnect the connector so Claude loads the current list of tools.
- For more ways to use the MCP Server, refer to Using the MCP Server.
If you need help, please contact Swifteq support using the Live Chat or email support@swifteq.com.