In the Articles page, you can use the Filters at the top of the table to choose what to display in the page.
In the Articles page, you can Save sets of Filters to select and reuse.
In this Article
Using the Filters
Filters in Articles
Saving Filters in the Articles Page
Using the Filters
- Click the Add filter button in the top left-hand corner to display a drop-down of the Filters that can be used for that page.
- Select the Filter you want to add to the page. The following are the Filters in the Articles page.
- Make one or more selection in the drop-down for what to filter the page on.
When a Filter has been applied, the page refreshes automatically to reflect the filter. Where more than one value can be selected for a Filter, the selections for that Filter remain open so you can select additional value(s), or click away from the Filter selections to close it.
The Filter is set as "is" and you can this to "is not" directly from the Filter.
You can click Add filter and select and apply further Filters. The additional Filters display in the order in which you add them and the page refreshes to show the new result.
To clear all the selections for the Filters you have added, click the Clear button.
When you move to a different page, this automatically clears all the Filters you have added from the current page.
Filters in Articles
In Articles, the following Filters are available.
| Language | If you have set up other languages in the Intercom Help Center you can select the filter for one or more Language to display only the articles for that language or languages. |
| Not Translated to |
When you have more than one language enabled in your Help Center, you can use the Not Translated to Filter, and select an enabled Language, to display articles that do not yet have that translation. You can then use the Translate function to translate the filtered articles. Refer to Translating Articles with Bulk Translate. You can also translate an individual article from the Article View. Refer to Translating All or Part of an Individual Article. |
| Help Center | If you have separate Help Centers in Intercom, these are all loaded into Help Center Translate. In the Articles page, you can use the Help Center Filter to filter articles on specific Help Centers in Intercom. |
| Collection |
The Collections assigned to the articles in your Intercom Help Center. Filtering on these can be useful, for example, if you then want to search for something within a specific Collection in Intercom.
Note: The selections for Collection are shown for the Default Language. When a Collection has been selected for the Filter, the articles for all languages within the selected Collection are automatically displayed.
When filtering on a Collection, you can apply a Language Filter to display only those articles for the specific language. |
| Draft | When the Draft Filter is set to "Yes" this displays any articles that have a Publication Status in Intercom of "Draft" Setting the Draft Filter to "No" displays only articles that have a Publication Status in Intercom of "Published". |
| Under Review |
When using the Translate functions, you can select to Save translations locally for review which saves your article translations locally in Swifteq without pushing them to Intercom. This marks the article as "Under Review" which allows the translation to be reviewed in Help Center Translate and corrected if needed before being published. After the review, you will need to push them to Intercom separately and publish them. Also, when using the article Editor in Help Center Translate, you can select Save for review which saves the changes locally without pushing the changes to Intercom. This also marks the article as "Under Review". Refer to Editing an Article using the Help Center Translate Editor. You can also display these articles by clicking Under Review on the left-hand menu. |
| Outdated Translation | This identifies any articles where the article in the default language has been changed and the translations are outdated. |
| Recently Translated |
The Recently Translated filter displays articles that have been translated in the last seven days.
You can also display these articles by clicking Recently Translated on the left-hand menu. |
Saving Filters in the Articles Page
In the Articles page, you can Save sets of Filters to select and reuse.
- Each set of Saved Filters are linked to the specific user of your Help Center Translate.
- If you have more than one Help Center, any Saved Filters are specific to the Help Center in which it was saved.
When you have selected one or more filters and you have made a selection other than "All", you have the option to Save.
Enter a name for the filter and click Save.
The name of the Saved Filter displays.
You can clear the Saved Filter by clicking Clear. The Filters that were added remain and are cleared.
You can set up additional filters and save these. The name must be unique for each Saved Filter.
As you add more Saved Filters, you can select them from the Filter picker.
When a Saved Filter is selected, you can make changes to the Filters if required, and then click Edit. You can then click Save to save it as the same name. or Change Name, for example to reflect the changed filters. You can also Remove a Saved Filter from the Edit option.