You can search for text in Articles.
In this Article
Using Search
Searching in Articles
If the Search does not Find what you Expect
Using Search
- Enter your search text in the Search box. This can be a word or a phrase.
- Press the Enter key to start the Search.
The page redisplays showing the search results with the search text you entered shown with a yellow highlight. The following is an example of the search results in Articles
Searching in Articles
In the Articles page, the search is made on the Article Title, and also in the content of the articles.
- You need to enter a word in full in the search.
- The search is a smart search, so similar words are also found. For example, if you search for "order" this will also find any occurrences of "orders", "ordering". There are therefore no wildcards (such as *) relevant for the search. If you want to search for an exact match, in the Search Settings, checkmark Match Exact Phrase.
- Common words, such as the, and, or are excluded from the search.
The results of the search display with a yellow highlight.
Where the search text is found in the Title, this shows with the yellow highlight on the Articles page.
Where the search text is found in the content of the article, the Articles page also includes one line of the text from the content. This shows the first occurrence of the search text in the content and this also has the yellow highlight.
When you click an article from the search results to display the Article View pane, the full content displays and each instance of the search results in the article content is shown with the yellow highlight. The search also finds the search text if it is part of a word. In the following example the search text of "order" is also highlighted in the word "borders".
If the Search does not Find what you Expect
If the Search does not find what you expect, check the following:
- Enter something more exact for the search text.
- Set the Search Settings, to "Match Case" or "Match Exact Phrase".
- If the search text is in the HTML code, set the Search Settings to "Search in HTML".
- If the changes have been made recently in Intercom, run the Sync to update the changes to Help Center Translate. Refer to Running the Quick Sync and Running the Full Sync in Syncing the Intercom Data to Help Center Translate.
- If the results you expect are still not found, ensure you have run a Full Sync. The Full Sync re-indexes all articles for the search by keywords. Refer to Running the Full Sync in Syncing the Intercom Data to Help Center Translate.