The cost of the Swifteq MCP Server depends on how many Swifteq accounts you have and how many seats each account buys. This article explains how to control who has access and keep your subscription cost down.
For prices and the free allowance, refer to MCP Server Pricing and Free Allowance.
In this Article
Use One Swifteq Account for your Team
Controlling Who has Access
Moving Separate Accounts onto One Account
Use One Swifteq Account for your Team
The paid plan is charged for each Swifteq account, and includes one seat. Extra seats on the same account cost much less than extra accounts.
For example, if five colleagues each signed up to their own Swifteq account, you pay for five accounts. If instead one person owns the account and invites the other four, you pay for one account with four additional seats.
Inviting colleagues does not mean they share the owner's Zendesk permissions. Invite each person with Zendesk: own login, and they connect with their own Zendesk user, with their own permissions. Refer to Inviting Team Members to the MCP Server.
One account also means one place to manage settings. Write permissions are set for each Swifteq account, so with separate accounts each account has its own settings.
Controlling Who has Access
Account owners manage access on the Users page (Profile button, then Invite Users):
- Invite only the people who need the MCP Server.
- On the free plan, the MCP access switch next to each person turns their access on or off. They stay on the account and can still use the other Swifteq apps.
- On the Team plan, the same switch is the seat. The top of the page shows how many seats are allocated and how many are available. Switching someone off frees their seat for someone else, at no cost and straight away.
- Buy seats only for the people who need them. You can add seats at any time, charged for the rest of the period, and remove unused seats, which applies at your next renewal.
- Restrict what a person can change in the Write access column, for example read only for someone who only needs reports. Refer to Write Permissions for the MCP Server.
- Remove users who no longer need access, with the vertical ellipsis next to their name and Remove. This frees their seat but does not reduce the seats you pay for — remove the seat as well if you no longer need it.
Refer to MCP Server Pricing and Free Allowance for how adding and removing seats is charged.
Moving Separate Accounts onto One Account
An invitation fails if the person already has their own Swifteq account. To bring existing accounts together:
- Decide which account to keep. This is usually the account of the person who manages Zendesk.
- Email support@swifteq.com with the email address of the account to keep and the email addresses of the colleagues to move onto it.
- Once we have released their separate accounts, invite them from the account you are keeping, each with Zendesk: own login.
If you need help, please contact Swifteq support using the Live Chat or email support@swifteq.com.