The Swifteq MCP Server has a free monthly allowance for every Zendesk account, and a paid plan for teams that need more. Paid plans start on October 1st, 2026.
In this Article
Free Allowance and Paid Plan
Allowance per Zendesk Account, Price per Swifteq Account
Checking your Usage
Free Allowance and Paid Plan
| Details | |
|---|---|
| Free allowance | 500 calls per month for each Zendesk account, shared by everyone in your company who uses the MCP Server with that Zendesk account. |
| Paid plan | €49 per month for each Swifteq account, with unlimited calls and one user included. |
| Additional users | €9 per month for each additional user. |
| Start date | October 1st, 2026. Nothing is charged for usage before that date. |
| Currency | Prices are in euros (EUR). |
A call is one tool used by your AI assistant, for example one ticket search. Answering one question can take several calls.
For the latest pricing, refer to swifteq.com/zendesk-mcp-server.
Allowance per Zendesk Account, Price per Swifteq Account
The free allowance is shared across your Zendesk account, but the paid plan is charged for each Swifteq account. If several people in your company signed up to their own Swifteq account on the same Zendesk account, each of those Swifteq accounts is charged separately.
In most cases it is much cheaper to use one Swifteq account and invite your colleagues to it, each with their own Zendesk login. Refer to How to Control Access and Subscription Cost for the MCP Server.
Checking your Usage
Ask your AI assistant "What's my Swifteq MCP usage?". It reports:
- The calls made this month and the free allowance.
- The calls remaining and when the allowance resets.
- Your plan and the number of active users.
- The total for your Zendesk account when several Swifteq accounts use it.
Checking your usage does not count against your allowance. If your AI assistant says it cannot check your usage, start a new chat so it loads the current list of tools.
If you have questions about pricing, please contact Swifteq support using the Live Chat or email support@swifteq.com.