Agent Co-writer

Overview and Installation

• Overview of Swifteq Agent Co-writer
• Installing the Agent Co-writer App
• How to Control Access and Subscription Cost for Agent Co-writer

Setting up Agent Co-writer

• Agent Co-writer Configuration
• Agent Co-writer Settings - Guidelines, Instructions and Resources
• Translate Settings for Agent Co-writer
• Adding a Glossary for Translate in Agent Co-writer
• Changing the Translation Prompt for Agent Co-writer
• Selecting Known Languages for your Team Members in Agent Co-writer

Using Agent Co-writer

• Using Agent Co-writer
• Displaying a Summary of the Ticket
• Composing a Reply with Agent Co-writer
• Using the Translate Feature in Agent Co-writer
• Changing your Translate Settings and Tickets in a Language you Know

Reporting for Agent Co-writer

• Reports for Agent Co-writer

FAQs for Agent Co-writer

• Improving the Quality and Tone of the Translations using the Agent Co-writer Translate Prompt
• Messages Are Not Being Translated by Agent Co-writer - Common Causes and How to Fix Them
• Fixing Issues with Agent Co-writer Translation Glossary CSV Uploads
• If you are being Prompted to Create a New Account for Agent Co-writer