This article addresses a situation if you suddenly cannot use Agent Co-writer and you are being asked to create a new Swifteq account. You will see a message "You need a Swifteq account and an API key to Agent Co-writer".
You need to re-enter the API key.
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Display the Agent Co-writer - Configuration - Home page from
https://agenthelper.swifteq.com/
Refer to Agent Co-writer Configuration.
- From the Configure the app using this API Key, click the Copy to Clipboard icon to copy the API key.
- Go to your Zendesk Admin Center - Apps and integrations - Zendesk Support apps.
- Click on Agent Co-writer to open the app settings.
- Add the Swifteq API Key to the Agent Co-writer App Configuration in your Zendesk Admin Center by pasting the copied API key into the Zendesk configuration.
- Click Update.
If you are still having problems, contact Support using the Live Chat or email support@swifteq.com.