For each of your team members, the settings for Translate in Agent Co-writer can be set with any languages that they do not need to have translated.
You can use the options at the top of the Agent Co-writer in the Ticket Sidebar to change certain settings.
In this Article
Changing your Settings for Translate in Agent Co-writer
When a Ticket Arrives in a Language that is Set as your Known Language
Changing your Settings for Translate in Agent Co-writer
You can use the options at the top of the Agent Co-writer in the Ticket Sidebar to change certain settings for the Translate.
You can change the language for that Customer or Your Language.
You can also override the global settings of whether you want to use Auto-Translate by setting this On or Off.
If you have admin access to the Agent Co-writer app, you can click the Settings link in the Translate Conversation app in their Ticket Sidebar. Refer to Agent Co-writer Configuration.
When a Ticket Arrives in a Language that is Set as your Known Language
For each of your team members, Translate can be set with any languages that they do not need to have translated. Each agent has their default language set in Zendesk but some agents may know more than one language and do not want tickets that arrive in a language they know to be translated.
The known languages for specific agents are set using the Team Languages option in the Agent Co-writer Configuration (refer to Selecting Known Languages for your Team Members in Agent Co-writer).
If you have been set up with any Known Languages, when opening a ticket in that language it will not be auto-translated. A message displays in the Ticket Sidebar as in the following example.