Merge Duplicate Tickets

Overview and Installation

• Overview of Swifteq Merge Duplicate Tickets
• What is Merged and What Happens to the Tickets
• Installing the Merge Duplicate Tickets App

Configuration

• Configuring the Merge Duplicate Tickets App
• Setting up the Merging Rules
• Changing the Conditions in the Swifteq New Ticket Trigger
• Editing, Disabling or Deleting a Merging Rule
• Enabling Merge Duplicate Tickets

Reporting and Tracking

• Reports for Merge Duplicate Tickets
• Reporting and Tracking Tickets that were Automatically Merged

Billing

• Subscribing to Merge Duplicate Tickets, Managing your Billing