At the end of your 14-day free trial, if you have not yet subscribed, your account will be disabled. An email is sent to the user who authorized the app one week before the trial expires, when it expires and one week after it has expired.
In this Article
Subscribing to the Merge Duplicate Tickets App
Custom Plans and for Merging your Backlog of Tickets
Managing your Billing or Cancelling your Subscription
Subscribing to the Merge Duplicate Tickets App
You subscribe to the Merge Duplicate Tickets app from the Choose your Plan page.
- Open your Zendesk Agent Dashboard.
- On the left-hand side of the Dashboard, click the Merge Duplicate Tickets icon in the sidebar.
- On the right-hand side of the Configuration settings page, click the Subscribe button.
- The Choose you Plan page displays with the plans that are available. Use the drop-down to select the Monthly plan you want to subscribe to.
- To start your subscription click the Continue to payment button for the relevant plan.
- You are directed to the Swifteq Checkout page to enter your credit card details.
Custom Plans and for Merging your Backlog of Tickets
For a Custom subscription, or for a once-off merge of the backlog of your tickets, please contact us at support@swifteq.com.
Managing your Billing or Cancelling your Subscription
Once you have subscribed, you can update or change your payment method, or cancel your subscription, by selecting the Manage Billing option from the Profile button.
- Click the Profile button and select Manage Billing.
- Enter the email address that is associated with your account and click Send.
We will send you an email with a link to your customer portal, which is hosted by Stripe, which you can use to change your payment method, or to cancel your subscription.