For each of your team members, you can select any languages that they do not need to have translated. Each agent has their default language set in Zendesk but some agents may know more than one language and do not want tickets that arrive in a language they know to be translated. The known languages for specific agents are set using the Team Languages option. Messages in tickets will not be auto-translated if they are in a language known by the team member.
Display the Team Languages page from the Translate Conversations configuration.
The first time you access Team Languages, you are prompted to Connect to Zendesk Support and Authorize. This will fetch all your team members from Zendesk.
When prompted, click Read team members from Zendesk.
When your team members have been loaded from Zendesk, they display in the Team Languages page of the Translate Conversations configuration. This also shows the Default Language for each team member which does not need to be added as a Known Language.
As relevant, select the Known Languages for any agents from the drop-down.
If you need to reload the team members from Zendesk at any time, click Read from Zendesk. This will not change any of the Known Languages you have already selected for any team members.
For details on how this function is used, refer to Changing your Settings and Tickets in a Language you Know.