For each of your team members, Translate Conversations can be set with any languages that they do not need to have translated.
You can use the options at the top of the Translate Conversations in the Ticket Sidebar to change certain settings.
In this Article
Changing your Settings for Translate Conversations
When a Ticket Arrives in a Language that is Set as your Known Language
Changing your Settings for Translate Conversations
You can use the options at the top of the Translate Conversations in the Ticket Sidebar to change certain settings.
You can change the language for that Customer or Your Language.
You can also override the global settings of whether you want to use Auto-Translate by setting this On or Off.
If you have admin access to the Translate Conversations app, you can click the Settings link in the Translate Conversation app in their Ticket Sidebar. Refer to Translate Conversations Configuration.
When a Ticket Arrives in a Language that is Set as your Known Language
For each of your team members, Translate Conversation can be set with any languages that they do not need to have translated. Each agent has their default language set in Zendesk but some agents may know more than one language and do not want tickets that arrive in a language they know to be translated.
The known languages for specific agents are set using the Team Languages option in the Translate Conversations Configuration (refer to Selecting Known Languages for your Team Members).
If you have been set up with any Known Languages, when opening a ticket in that language it will not be auto-translated. A message displays in the Ticket Sidebar as in the following example.