The Translate function includes a default ChatGPT Translation Prompt for Outbound Messages. The prompt is not used in the customers' inbound messages.
Refer also to Improving the Quality and Tone of the Translations using the Translate Prompt.
Display the Translation Prompt page from the Translate Conversations configuration.
The System Instructions help to set the behavior of the translation and holds the main instructions for the translation.
The System Instructions in the Prompt provides the Role and is defined as "professional translator". The Prompt then includes instructions, rules and constraints for ChatGPT. The output of the task needs to be an HTML document.
The target language is specified with the variant of {{language}} which is taken from the language selections for the relevant ticket.
For details, refer to the OpenAI documentation GPT Models.
In the Translation Prompt, you have the option to save any changes by clicking Save Prompt.
You can restore the Swifteq defaults by clicking the Reset to Default Prompt link.