The Articles page displays all "Published" and "Draft" articles in your Intercom Help Center.
In this Article
Using the Articles Page
Changing the Columns that Display
Searching for Articles
Sorting the Columns
Filters
Article View
Opening an Article in Intercom from Help Center Translate
Editing an Article from Help Center Translate
Identifying Articles that have Outdated Translations
Copying the Article ID from Help Center Translate
Using the Articles Page
The columns show the main article settings of the articles.
| Title |
This shows the Title of the article. |
| Intercom ID | The ID of the article in Intercom. This is included in the URL for the article. |
| Language |
This shows the language of the article. The default language shows with a box around it as in the following example. |
|
Collection Author Edited At Translated At |
These columns show the information from the Intercom Help Center. Translated At only shows on the translations (in each language), not on the default language. This is the time that the translation was last made. |
| Tasks | Tasks can be associated with an Article and Tasks are used to assign and track article-related work to team members. Refer to Using the Tasks Feature. |
Changing the Columns that Display
In Articles, you can also click the View Columns button to select which columns to include. By default, all the available columns are included and you can use this to hide any of them.
Searching for Articles
When searching in the Articles page, this finds the search text in the Article Title, and also in the content of the articles. If you have run a search, the search results display with a yellow highlight. For details on searching, refer to Searching for Articles.
Sorting the Columns
Initially, articles display in the order in which they come from Intercom, which is not the same order as displayed in Intercom.
Click any of the column headings to Sort the articles in ascending or descending order on that column.
You can combine the Sort with the Filters, for example, you can apply a Filter to look at only the "Draft" articles and then sort these by "Author".
Filters
You can apply filters to one or more columns. Refer to Using the Filters in the Articles Page.
You can also Save sets of Filters to select and reuse. Refer to Saving Filters in the Articles Page in Using the Filters in the Articles Page.
Article View
From the Articles page, click anywhere on the row for an article to display the Article View on the right-hand side. This displays details, and the content of the article, and you can also access various functions from the Article View. Refer to Article View.
Opening an Article in Intercom from Help Center Translate
From the Articles page, click the link icon next to the Intercom ID to open the article in your Intercom Help Center.
This displays the article in read mode.
From the Article View, you can also click the link icon to open the article in your Intercom Help Center.
Editing an Article from Help Center Translate
From the Articles page, for both Published and Draft articles, click the Edit icon next to the Intercom ID to open Intercom with the article title automatically added to the search bar in Intercom.
From there you can search for the article and edit it in Intercom.
In the same way from the Article View, you can also click the Edit icon to open Intercom with the article title automatically added to the search bar in Intercom.
Identifying Articles that have Outdated Translations
You can identify articles that were previously translated with Help Center Translate and the content in the original language has changed since the last time they were translated. The Outdated status is updated after a Quick Sync.
- On the Articles page, you can apply the filter for Outdated Translations and set this to Yes to show the articles that need to be re-translated.
- You can click on the article to display the Article View to determine which translations need to be updated. Translations can then be easily re-translated from the Article View. The Article View also shows any languages where the translation is missing. Refer to Article View.
Copying the Article ID from Help Center Translate
From the Articles page, click the Intercom ID to copy the ID for the article to your clipboard. This can be useful, for example, if you are searching in an Excel spreadsheet.
From the Article View, you can also click the Intercom ID to copy the ID for the article to your clipboard.