The Article View displays details and the content of the article. You can access various Help Center Translate functions from the Article View.
You can also access any article translations from the Article View. This shows any translations that are outdated, that is where the article in the default language has been updated since the article was last translated. The Outdated status is updated after a Quick Sync.
In this Article
Displaying the Article View
Highlighted Text from a Search
Using the Tools in the Article View
Opening the Article in Intercom
Translate
Displaying the Article Translations and Missing Translations
Edit
View Code
Article Tasks
Displaying the Article View
From the Articles page, click anywhere on the row for an article. The Article View displays on the right-hand side.
The Article View displays a preview with the raw article content, with basic formatting but without the formatting from the style sheet (CSS). If you have formatted the content this may not show in the same way in the Article View as when visitors read the article.
Highlighted Text from a Search
If you have requested a Search, the search text displays in the article content with a yellow highlight.
Where the search text is in the article Title, the Article View does not show this with the yellow highlight. In the following example, the search was entered to find Velvet Red.
Using the Tools in the Article View
At the top of the Article View is a link icon to open the article in your Intercom Help Center and the tools you can use for the specific article.
Opening the Article in Intercom
Click the Link icon next to the Intercom ID to open the published article in your Intercom Help Center. This displays the article in read mode.
You can also click the Edit icon to open Intercom with the article title automatically added to the search bar in Intercom. From there you can search for the article and edit it in Intercom.
Translate
You can translate a specific article from the Article View by clicking Translate.
This allows you to translate all or a selected part of the article. Refer to Translating All or Part of an Individual Article.
Displaying the Article Translations and Missing Translations
For an article in the default language, clicking Article Translations displays a list of the translations for that article.
In the following example, none of the translations are out of date compared to the date of the last update of the article in the default language.
If there are any Missing Translations for an article, these are shown. Clicking Translate displays the Translate with the relevant language selected,
In this example, the article in the default language has been updated and there are translations that are outdated.
In both instances you can click Re-Translate which displays the Translate for that translation. Refer to Translating All or Part of an Individual Article.
Edit
You can Edit an article directly in Help Center Translate and then push the changes to Intercom. Refer to Editing an Article using the Help Center Translate Editor.
Also, from the Article View, you can click the Edit icon next to the Intercom ID to open Intercom with the article title automatically added to the search bar in Intercom.
From there you can search for the article and edit it in Intercom.
If you are not already signed in to Intercom, you are prompted to Sign in to Intercom.
View Code
To display the html code of the article, click View Code. To redisplay the article as text, click View Text.
Article Tasks
Tasks can be associated with an Article. Tasks are used to assign and track article-related work to team members. Refer to Using the Tasks Feature.