Syncing the Intercom Data to Help Center Translate

Your Intercom Help Center data is automatically Synced to Help Center Translate when you first sign up and authorize your connection to Intercom.

After you initial sign up, whenever changes are made in Intercom, you need to run the Sync to resync and update these changes in Help Center Translate. You can run the Sync as and when you require.

• There are two types of Sync:
  
  Quick Sync
  and
  Full Sync

   

• Both the Quick Sync and Full Sync updates Swifteq Help Center Manager with all changed, added or removed articles.
• The Full Sync re-indexes all articles for the search by keywords.
• The Quick Sync only re-indexes all articles for the search by keywords for changed or added articles. 
   
• A Sync does not lose any historical data. It updates the Help Center Translate so the content is the same as that of the Intercom Help Center.
• If you have more than one Help Center connected, the Sync reloads all the Help Centers at the same time.

From the Settings option at the bottom of the left-hand menu, you can enable the Auto-start syncing option so that the Quick Sync is automatically run when any user logins if the Sync has not already been run that day. You can also set a Daily Sync for any of your Help Centers which automatically syncs all the articles from Intercom every day. This is run automatically every day between 12am and 1am UTC. Refer to Help Center Translate Settings for Syncing, Translation and Auto Translate. 

In this Article
Checking the Last Sync Date and Time
When should I run a Sync?
Running the Quick Sync
Running the Full Sync

Checking the Last Sync Date and Time

The date and time of the Last Sync displays in the top right menu.

When should I run a Sync?

It is good practice to run a Sync whenever you want to look at the information in Help Center Translate to ensure you are looking at the current content. But this may depend on how often your Intercom Help Center is being updated or what you are looking at in Help Center Translate.

• The Quick Sync is fast to run and it is always good practice to run this as often as your Intercom content is updated and before checking anything in Help Center Translate. Refer below to Running the Quick Sync.
• If any articles may have been added, or Deleted in Intercom, run the Full Sync to update the changes in Help Center Translate. Refer below to Running the Full Sync. 

Running the Quick Sync

1. Click the Sync button in the top right menu.

   

2. Select Quick Sync.

This updates all articles in the Intercom Help Center to Help Center Translate.

While a Sync is running, the following message displays in the Articles page.

While the Sync is running, you can click Cancel Task to cancel. When cancelling a Quick Sync, no data is lost but articles may be missing or not updated.

Running the Full Sync

The Full Sync function runs a full sync of the articles.

A Full Sync is not otherwise usually needed. But if, for example, you are not finding something, run the Full Sync to ensure everything is fully up to date. 

1. Click the Sync button in the top right menu.

2. Select Full Sync.

   

The Full Sync takes longer to run than the Quick Sync and the same message as above displays in the Articles to show it is running.

While the Full Sync is running, you can click Cancel Task to cancel. When cancelling a Full Sync, no data is lost but articles may be missing or not updated.