The Swifteq Advanced Search Plus app allows you to search for tickets, users, and organizations using advanced filters and sorting.
It allows your team to find information faster, without having to apply advanced search filters. This improves productivity and can reduce response times.
When you have performed a search, you can export the results to create a report.
You can Save search terms and filters to select and reuse. Searches can be saved for Tickets, Organizations or Users. The Saved Searches are linked to a specific user. Refer to Saving Searches.
You can use the Advanced Search Plus app to search for tickets that were created in any channel, including Zendesk messaging channel.
Advanced Search Plus is completely free to install and use, and no subscription is needed. You do not need to create a Swifteq account to use the Advanced Search Plus app as this is a Zendesk app with no Swifteq backend. Refer to Installing and Activating Advanced Search Plus.
For details on how to search with Advanced Search Plus, refer to Using Advanced Search Plus.