This article details how to register and create an account within Swifteq for the following Swifteq Automation apps:
- Articles PDF Export
- Merge Duplicate Tickets
- Ticket Parser Autofill
- Auto Remove Attachments
- Triggers+ChatGPT
You do not need to create a Swifteq account to use the Advanced Search Plus app as this is a pure Zendesk app with no Swifteq backend.
The examples in this help show the Merge Duplicate Tickets app. When creating an account for the other apps, the naming on the screens will show as the app you are installing.
The account gives you access to the Swifteq Automation app. No employee or customer data is stored on the Swifteq servers. For more information, refer to the Data Processing Policy page on the Swifteq website.
You create the account from your Zendesk Agent Dashboard, by opening the relevant app from the sidebar.
Existing Swifteq customers (or previous users of the free export apps) that already have an account, can login to their account, and then switch to the relevant app and activate it. Refer to Activating, Connecting and Authorizing the Swifteq Automation App for your Zendesk Support.
In this Article
Creating a Swifteq Account in your Zendesk Agent Dashboard
Next Step
Creating a Swifteq Account in your Zendesk Agent Dashboard
When you have installed the Swifteq Automation app, an icon is added to the sidebar on the left-hand side of your Zendesk Agent Dashboard.
- Open your Zendesk Agent Dashboard.
- On the left-hand side of the Dashboard, click the relevant icon in the sidebar. When you hover your mouse over the icon, the name of the app displays.
Note: After installing, to display the icon, you may need to refresh the Dashboard by pressing Ctrl+f5.
If you have installed a Swifteq Automation App by selecting it from the Switch between Swifteq Zendesk Apps button in the top right menu, there will be one icon for all the apps. You can access the apps by switching between these from the Switch between Swifteq Zendesk Apps button
- When prompted to sign in, click the Create a new account link.
- Enter your Full Name, Email Address and a Password for the account.
- Click Sign up.
- The Sign In might display again for you to enter your Email Address and Password.
- Then click Sign In.
The Connect to Zendesk Support screen displays.
Next Step
When you install and first sign in, the next step is to Activate the app, and Connect and Authorize the app for your Zendesk Support. Refer to Activating, Connecting and Authorizing the Swifteq Automation App for your Zendesk Support.