Triggers+ChatGPT

Overview and Installation

• Overview of Swifteq Triggers+ChatGPT
• Installing the Triggers+ChatGPT App

Configuring Workflows

• Configuring the Workflows for the Triggers+ChatGPT App
• Configuring the Workflows - OpenAI ChatGPT Action
• Configuring the Workflows - Zendesk Action
• Opening and Editing the Swifteq Trigger Created in your Zendesk Admin Center
• Enabling the Triggers+ChatGPT App

Example Workflows and How Tickets are Updated by Triggers+ChatGPT

• Example Workflow - Categorize a Ticket based on the Text in the Customer Comment and Update the Categories as Tags in the Ticket
• Example Workflow - Detect a Thank You Only response to a Solved Ticket
• Example Workflow - Translate an Inbound Message
• Example Workflow - Translate an Outbound Message
• Example Workflow - Extract Order Number from the Customer Comment and Update it to a Custom Field in the Ticket
• Example Workflow - Extract Feedback from the Customer Comment and Update it to the Internal Note in the Ticket

Reporting

• Reports for Triggers+ChatGPT

Billing

• Subscribing to Triggers+ChatGPT, Managing your Billing