Installing and Opening the Ticket Classification App

Installing the Ticket Classification App

For details on how to install the Ticket Classification app, refer to the articles in the section Installation for Swifteq Automation Apps.

For details on logging into the App, inviting additional users and resetting your password, refer to Logging into the Swifteq App, Inviting Additional Users and Resetting your Password and Inviting Additional Users to the App in the section Installation for Swifteq Automation Apps.

Opening the Ticket Classification App

Open the Ticket Classification app as follows. 

1. Login to Zendesk as a user who has access to the Ticket Classification app.

2. On the left-hand side of the Zendesk Agent Dashboard, click the Ticket Classification icon in the sidebar. 
   
   Or, from an open Swifteq app, click the Switch between Swifteq Zendesk Apps button in the top right menu and select Ticket Classification.
   
   

   The Ticket Classification Configuration displays.