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  1. Swifteq Apps - Zendesk and Intercom
  2. Ticket Classification

Ticket Classification

Overview and Installation

  • Overview of Swifteq Ticket Classification
  • Installing and Opening the Ticket Classification App

Configuring Workflows

  • Configuring the Workflows for Ticket Classification
  • Auto Generate Intents by Analyzing your Solved Tickets
  • Opening and Editing the Swifteq Trigger Created for Ticket Classification in your Zendesk Admin Center
  • Enabling the Ticket Classification App

Example Workflows and How Tickets are Updated by Ticket Classification

  • Example Workflow - Classify a Ticket based on the Text in the Customer Comment and Add Tags and Update Custom Fields

Reporting

  • Reports for Ticket Classification

Billing

  • Subscribing to Ticket Classification, Managing your Billing

FAQs for Ticket Classification

  • FAQ for Ticket Classification
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