You access all the Help Center Translate for Intercom pages from the same screen.
When you first start Help Center Translate, the Home page displays with a summary of the activity in the Help Center.
In this Article
Displaying Articles
Home Page
Top Right Menu
Profile Button
Displaying Articles
The Articles page gives you access to the articles in Intercom Help Center.
You can display the Articles page by clicking the link on the left-hand side of the screen, or click Home to redisplay the Home page.
Home Page
The Home page displays a summary of the activity in the Intercom Help Center. The statistics in the Home page are loaded the first time you open the page. If you want to refresh these, for example after running a Sync, you can press F5 on your keyboard.
As well as a summary, the Home page also gives you a quick access to functions.
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Articles Synced from Intercom
The Articles Synced from Intercom shows a count of all the articles in Intercom. It also shows the date and time of the last sync.
From this section, you can click Run Quick Sync to sync the articles. Refer to Syncing the Intercom Data to Help Center Translate.
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Articles not translated into all the supported languages
The Articles not translated into all the supported languages section displays the number of articles that do not have a translation in one or more of the supported languages.
This section shows the default language and the number of articles in the default language.
For each of the languages that you have enabled in your Help Center it shows the number of articles that are translated, and this also shows as a percentage of the number of articles in the default language.
From this section, you can click Translate articles with AI to display the articles so you can apply the "Not Translated to" filter and select the relevant languages. Refer to the articles in the section Translations.
Top Right Menu
The top right menu displays on each page and this shows information on the Intercom Help Center you are currently accessing, the date and time it was last synced from Intercom, the Sync button with the Quick Sync and Full Sync options. Refer to Syncing the Intercom Data to Help Center Translate.
Profile Button
The top right menu includes the Profile button. This shows the name you are logged in with and the email address associated with it.