The Swifteq Translate Conversations app is a tool that allows your Support Agents to communicate with your customers in the customer's own language. Translate Conversations is powered by OpenAI's ChatGPT API. and provides fast translations of tickets to and from any spoken language.
To use Translate Conversations, you do not need a paid OpenAI account.
- New tickets that are not in your language are automatically translated when they arrive.
- Agents then write their reply in your language and then click the Translate Conversations button in the tool menu of the Reply pane. This translates the reply to the customer's language and the reply is sent in that language when the Agent submits it.
Once Translate Conversations is installed, the app is enabled and displays in the Ticket Sidebar in an opened ticket.
As part of the configuration, you can load a Glossary to add translations for specific terms and to control any terms that should not be changed by the translation when sending Outbound replies.
You can also make changes to the Settings that apply to all users. These control if the Auto-Translate of Inbound messages is on or off, whether or not the original message in a translated Outbound message is added as an internal comment. You can also select any languages to exclude from the translations. You can also set a Zendesk Tag that is added to the ticket when the customer messages and/or the replies are translated.
You can also make changes to the default Translation Prompt if you are familiar with ChatGPT prompts code. The Translation Prompt is used in Outbound Messages, not in the customers' inbound messages.
Refer to Setting up the Translate Conversations Glossary, Translation Prompt and App Settings.
In this Article
Using Translate Conversations
Installing your Free 7-day Trial or your Free Version of the App
Using Translate Conversations
For details and examples of how Translate Conversations automatically translations a ticket that arrives and needs translation, and how a Support Agent translates their reply in the customer's language, refer to Using Translate Conversations.
Installing your Free 7-day Trial or your Free Version of the App
You can install a free 7-day Trial of the app which gives you unlimited translations.
Or, you can install a Free version of the Translate Conversations app which allows you to translate up to 100 translations per month.
Refer to Installing the Translate Conversations App.