If needed, you can uninstall the Swifteq Automation app.
Disconnecting any Swifteq Automation app from your Zendesk Support removes the configuration data for that app as well as the configuration data for any other Swifteq apps you have installed for the same account, including Help Center Manager.
If you only want to Disconnect a specific Swifteq Automation app, you can disable it, and then ask Swifteq to cancel your subscription by emailing support@swifteq.com.
This article covers how to uninstall the following Swifteq apps:
- Articles PDF Export
- Merge Duplicate Tickets
- Ticket Parser Autofill
- Auto Remove Attachments
- Triggers+ChatGPT
The examples in this help show the Merge Duplicate Tickets app. When uninstalling the other apps, the naming on the screens will show as the relevant app.
In this Article
Disconnecting the App
Uninstalling the App
Disconnecting the App
Disconnecting the app will not cancel your subscription. If you wish to cancel your subscription, first go to Manage Billing for the relevant app, or contact us by emailing support@swifteq.com.
Refer to Subscribing to Merge Duplicate Tickets, Managing your Billing, Subscribing to Auto Remove Attachments, Managing your Billing, Subscribing to Triggers+ChatGPT, Managing your Billing.
To Disconnect the app.
- Disconnecting the app from your Zendesk Support removes the configuration data for the app that is stored on the Swifteq servers.
For Merge Duplicate Tickets, this also removes the Zendesk trigger Swifteq New Ticket (refer to Changing the Conditions in the Swifteq New Ticket Trigger). - Disconnecting does not affect any data in your Zendesk Support.
- If you want to start using the app again, this will not restore the previous configuration data. You would need to connect again and set up the Configuration again and, if relevant, the Trigger again.
- Open your Zendesk Agent Dashboard
- On the left-hand side of the Dashboard, click the app icon in the sidebar to display the relevant app.
- Click the drop-down for the Profile icon, and select Help Authorization.
- The Connected to Zendesk Support page displays.
- Click Disconnect and remove all my data.
Uninstalling the App
Then Uninstall.
- Open your Zendesk Admin Center.
- In Apps and integrations, display Zendesk Support apps.
- Click the drop-down next to the relevant app.
- Select Uninstall.
- Confirm that you want to Uninstall.