If you see the error “Sorry, we couldn't save and push the article to Intercom” while trying to push an article to Intercom, it means the app failed to sync an article to Intercom.
In this Article
What Causes This Error?
How to Fix It
Check if the Article Still Exists in Intercom
Confirm Your Intercom Help Center is Still Active
Reauthorize Your Intercom Help Center Connection
Still need Help?
What Causes This Error?
This usually happens due to one of the following:
- Your Intercom Help Center is no longer connected
- An article was deleted in Intercom
- Your API permissions need to be refreshed
How to Fix It
Check if the Article Still Exists in Intercom
If the article was deleted or moved, the app won’t be able to push updates.
- Check the article in Intercom, make sure it exists and has not been deleted
Confirm Your Intercom Help Center is Still Active
If your Intercom Help Center was disconnected or the subdomain has changed, syncing will fail.
- Double-check the domain listed on your Swifteq dashboard
- Make sure your Intercom Help Center is live and accessible
Reauthorize Your Intercom Help Center Connection
Sometimes the link between Swifteq and your Intercom account expires.
- On the Swifteq dashboard.
- Click the drop-down for the Profile icon, and select Helpdesk Authorization.
- Select Reauthorize.
Refer also to Reauthorizing or Disconnecting Help Center Translate for Intercom.
Still need Help?
If you still need help, use the Live Chat or email support@swifteq.com and include the error message or screenshot so we can take a closer look.