The automatic translations may not be 100% accurate and you should always check the articles as the translation may require some manual editing.
The method for reviewing translations depends on how the options were set for the automatic translation either in the Bulk Translate or the Auto Translate (refer to Translating Articles with Bulk Translate and Help Center Translate Settings for Syncing, Translation and Auto Translate).
In this Article
Translations Saved as Draft in Intercom
Translations Saved Locally for Review
Updating Translations
Translations Saved as Draft in Intercom
If you have selected Save translations as draft in Intercom, the translations show in the Articles page as "Draft" and in Intercom. You then need to check and edit the draft translation before publishing.
- You can check, edit and save the draft translation to Intercom directly in Swifteq Help Center Translate. Refer to Editing an Article using the Help Center Translate Editor.
- You can also check, edit and publish the draft translation from Intercom.
Translations Saved Locally for Review
If you have selected Save translations locally for review, this saves your article translations locally in Swifteq without pushing them to Intercom. In the Articles page, the translations show as "Under Review" as in the following example. You can also set the Filter to show articles that are "Under Review".
You need to manually check and edit a translation in Help Center Translate.
- Check, edit and save the translation to Intercom directly in Help Center Translate. Refer to Editing an Article using the Help Center Translate Editor.
From the Editor in Help Center Translate, the review can be then be Saved to Intercom either as a Published article or Saved as Draft in Intercom.
Updating Translations
To update translations:
- Changes can be made manually either in Intercom, or in the Help Center Translate Editor.
- In the Help Center Translate Editor, you can translate the entire article(s) again using Bulk Translate. Or, if the Source article has changed and you have enabled Auto Translate, the translations will be updated when the Help Center is synced.
You need to also select Overwrite if a translation already exists.
Refer to Translating Articles with Bulk Translate and Help Center Translate Settings for Syncing, Translation and Auto Translate. - You can also display the Translate page from the Article View by clicking Translate or Article Translations. You can then either translate the entire article or parts of it (refer to Translating All or Part of an Individual Article).