When you have enabled the tracking of articles for the Help Center Analytics, the article activity is refreshed automatically whenever you display the Analytics page. Refer to Setting up Help Center Analytics.
However, you need to run a Quick Sync in order to update the following information in Analytics (there is no need to run a Full Sync). It is therefore good practice to run a Quick Sync before looking at the details in Help Center Analytics.
- To update any changes made to the Title, Category or Section of the articles.
- To load the most recent Votes (that is, the Votes on articles that were made since the last Sync)
- If Self-Service Score and the loading of Helpdesk Tickets are enabled, to load the new Tickets from the Helpdesk (that is, those created since the last Sync). Refer to Read Tickets and Self-Service Score.
Refer to Syncing the Zendesk Data to Help Center Manager.