Overview and Installation
Configuration
- Configuring the Ticket Parser Autofill App
- Setting up the Ticket Parser Autofill Workflows
- Enabling and Saving the Workflow, Opening the Zendesk Trigger, Editing, Disabling or Deleting a Workflow
- Opening and Editing the Swifteq Trigger Created in your Zendesk Admin Center
- Enabling the Ticket Parser Autofill App
Example Workflows and How Tickets are Updated by Ticket Parser Autofill
- Example Workflow - Extracting the Order Number using Parsing Rules for a Structured Value
- Example Workflow - Using AI to Extract an Order Date
- Example Workflow - Using AI to extract the Customer Name
- Example Workflow - Using AI to Extract the Customer Address
- Example Workflow - Extracting the Email Address from the Ticket Contents and Changing the Requester