Subscribing to Document Parser, Managing your Billing

At the end of your 14-day free trial, if you have not yet subscribed, your account will be disabled. An email is sent to the user who authorized the app one week before the trial expires, when it expires and one week after it has expired.

In this Article
Subscribing to the Document Parser App
Managing your Billing or Cancelling your Subscription
Changing your Subscription Plan
 

Subscribing to the Document Parser App

You subscribe to the Document Parser app from the Document Parser App Plans page.

1. Open your Zendesk Agent Dashboard.
2. On the left-hand side of the Dashboard, click the Document Parser icon in the sidebar.
3. On the right-hand side of the Configuration settings page, click Subscribe. 
   
   
   You can also click the Subscribe now link on the Configuration page (refer to Configuring the Workflows for Document Parser). 
4. The Document Parser App Plans page displays with the plans that are available. Click the Buy Now button for the Monthly plan you want to subscribe to.  
5. You are directed to the Swifteq Checkout page to enter your credit card details. 

Managing your Billing or Cancelling your Subscription

Once you have subscribed, you can update or change your payment method, or cancel your subscription, by selecting the Manage Billing option from the Profile button.

1. Click the Profile button and select Manage Billing. 
   
   
2. Enter the email address that is associated with your account and click Send.
   
   

We will send you an email with a link to your customer portal, which is hosted by Stripe, which you can use to change your payment method, or to cancel your subscription.

Changing your Subscription Plan

If you want to change your subscription plan, please contact support using the Live Chat or email support@swifteq.com.