This feature is currently in development and will be released shortly.
The Under Review View on the left-hand menu displays articles that have been saved as Under Review.
- When using the Translate functions, you can select to Save translations locally for review which saves your article translations locally in Swifteq without pushing them to Zendesk. This marks the article as "Under Review" which allows the translation to be reviewed in Help Center Manager and corrected if needed before being published. After the review, you will need to push them to Zendesk separately and publish them. Refer to Translating Articles with Bulk Translate and Translating All or Part of an Individual Article and to Auto Translate in Help Center Manager Settings for Syncing, Translation and Auto Translate.
- Also, when using the article Editor in Help Center Manager, you can select Save for review which saves the changes locally without pushing the changes to Zendesk. This also marks the article as "Under Review". Refer to Editing an Article using the Help Center Manager Editor.
You can also set the filter Under Review as "Yes" on the Articles page.
In this Article
Displaying the Under Review View
Removing Articles from the Under Review View
Saving the Article to Zendesk
Rolling Back from Zendesk
Displaying the Under Review View
Click Under Review in the left-hand menu. The Under Review filter in this view is automatically set as "Yes".
Removing Articles from the Under Review View
To remove any articles from this view, you need to take the article out of Under Review. You either need to Save to Zendesk or Rollback from Zendesk.
Saving the Article to Zendesk
- You can select one or more articles in the Under Review view and select Save to Zendesk.
Refer to Rollback from Zendesk, Save to Zendesk, Delete from Zendesk and Reset Votes. - You can Edit the article from the Article View and click Save to Zendesk.
Refer to Editing an Article using the Help Center Manager Editor.
Rolling Back from Zendesk
Rollback from Zendesk loads the latest version from Zendesk for the selected articles. Any of your local changes will be lost, that is, any changes made in the Editor in Help Center Manager that have been saved with Save for Review will be lost, or any translated articles saved with Save translations locally for review.
- You can select one or more articles in the Under Review view and select Rollback from Zendesk.
Refer to Rollback from Zendesk, Save to Zendesk, Delete from Zendesk and Reset Votes.
- You can Edit the article from the Article View and click Rollback from Zendesk.
Refer to Editing an Article using the Help Center Manager Editor.