When you have installed Articles PDF Export, it displays as an icon in the sidebar of the Zendesk Agent Dashboard.
In this Article
Displaying the Articles PDF Export App in the Zendesk Agent Dashboard
Selecting the Articles to Export
Exporting the Selected Articles
Configuring the Cover Page
Displaying the Articles PDF Export App in the Zendesk Agent Dashboard
- Login to Zendesk as a user who has access to the Articles PDF Export app.
- On the left-hand side of the Zendesk Agent Dashboard, click the Articles PDF Export icon in the sidebar.
The Export Help Center Articles to PDF screen displays. The following is an example of the screen when Articles PDF Export is not under the trial.
Selecting the Articles to Export
Click Export Articles.
Select the Help Center and Language.
Then make your selections for the articles you want to export, When selecting articles, you can use one or more of the following:
-
Search for text in the articles.
If you enter more than one word it finds articles that include each of the words.
You can search for an exact phrase by enclosing the search text in quotes ("").
- Select one of more Categories
- Select one of more Sections
The relevant articles display as you make your selections.
You can open an article in your Help Center directly from the search results. If you open an article and make any changes to it, it might take a few minutes until the reindex is completed and the update shows when the article is exported.
Click to select individual articles
Or
Select all the articles shown on the page by clicking the checkbox next to the Search results or click Select All.
Exporting the Selected Articles
Once you have selected the articles, click Export.
Depending on the size of the export this may initially show as "Pending".
When the Export has finished, click Download to download the file to your Windows Downloads directory.
The articles are included in the PDF in the order in which they displayed in the Search.
Configuring the Cover Page
Initially there is no Cover Page added to your PDF export.
To configure this, from the Export Help Center Articles to PDF, click Configure Style.
The Customize your PDF style displays.
Enter the Cover Page Title, Cover Page Subtitle, Cover Page Footer and upload the Cover Page Logo file, then click Save.
The following is an example of how the cover page is included in your PDF Exports.