Using the Column Filters in Articles, Links and Media
In the Articles, Links and Media pages, you can use the Column Filters at the top of the table to choose what to display in the page.
| In this Article Using the Filters Language, Category and Section Filters Filters in Articles Filters in Links Broken and Private Links Filters in Media Broken Media |
Using the Filters
- In Articles, the Filters are displayed automatically.
- In Links and Media, click the Filters button to display the Filters for the page.
- Clicking the Filters button displays or hides the Filters for that page.
Make one or more selection in the drop-downs for one or more Filter.
When a Filter has been applied, the page refreshes automatically to reflect the filter. You can apply further Filters and the page refreshes to show the new result. Any Filters that have been applied show with a blue outline.
To clear all the Filter settings, click Clear.
Language, Category and Section Filters
In the Articles, Links and Media pages you can filter on Language, Category and Section.
| Language | If you have set up other languages in the Zendesk Help Center you can select the filter for one or more Language to display only the articles for that language or languages. |
| Category Section | The Category and Section filters are the Categories and Sections assigned to the articles in the Zendesk Help Center. Filtering on these can be useful, for example, if you then want to search for something within a specific Category and/or Section in Zendesk as this function not available when searching from Zendesk. Selecting one or more Category then displays the Sections within that Category, or Categories, so you can select a Filter for one of these Sections.  If no Category has been selected, you can select from any of the Sections to filter on. |
Filters in Articles
In Articles, the Filters are displayed automatically.
The following Filters are available for Articles, in addition to the Language, Category, and Section Filters.
| Label | The Label Filter lists all the Labels that have been added to articles. You can select one or more to display the articles that hold that Label. |
| Private | Selecting "Yes" displays any articles that are set as Visible to "Signed in Users" or "Agents and Admins" in Zendesk, or set for any other "User Segment" that you have set up in your Zendesk Help Center. A reader who is not signed in, or does not have the correct permission to the help, does not see these articles in Zendesk. Selecting "No" displays articles that are set with Visible to "Everyone" |
| Draft | When the Draft Filter is set to "Yes" this displays any articles that have a Publication Status in Zendesk of "Draft" Setting the Draft Filter to "No" displays only articles that have a Publication Status in Zendesk of "Published". If you have Zendesk subscriptions that allow review of articles, Articles that have been published but are currently being edited, and show in Zendesk as "In Progress" are not included when the Draft Filter is set to "Yes" and these are considered to be "Published". |
Filters in Links
Clicking the Filters button in the Links page displays the following Filters, in addition to the Language, Category and Section Filters.
| Valid | Selecting "Yes" displays links to articles that have a Publication Status of "Published". Selecting "No" displays links to articles that have a Publication Status of "Draft", or to any articles that have been "Archived" or "Deleted". |
| Private | Selecting "Yes" displays links to articles that are set as Visible to "Signed in Users" or "Agents and Admins" in Zendesk, or if they are set for any other "User Segment" that you have set up in your Zendesk Help Center. A reader who is not signed in, or does not have the correct permission to the help, does not see these articles in Zendesk. Selecting "No" displays links to articles that are set as Visible to "Everyone". |
| Draft | Selecting "Yes" displays links to articles that have a Publication Status of "Draft". Selecting "No" displays links to articles that have a Publication Status of "Published". This may also include links to articles that are not Visible to "Everyone" as this setting is filtered with the Private filter. This does not include links to "Archived" or "Deleted" articles. |
| Type | Selecting "Help Center" displays links to articles within the Zendesk Help Center. Selecting "External" displays links to anywhere external to the Zendesk Help Center. |
| Opens in | Selecting "New tab" displays links to articles that are set with Open in new tab checkmarked in the Insert/edit link option in Zendesk. If you usually do not select Open in new tab for links in Zendesk, you can use this to check if this has been accidentally checked on any links. Selecting "Same tab" displays links to articles that do not have Open in new tab checkmarked in the Insert/edit link option in Zendesk. If you usually select Open in new tab for links in Zendesk, you can use this to check if this has been forgotten to be checkmarked on any links. "Parent frame" and "Top frame" are not used. |
Broken and Private Links
For details on how to check for broken links, and what the Help Center Manager checks, refer to Checking for Broken and Private Links and Fixing Broken Links.
Filters in Media
Clicking the Filters button in the Media page displays the following Filters, in addition to the Language, Category and Section Filters.
| Valid | Selecting "Yes" displays media that displays or opens correctly from the Zendesk Help Center when reading articles. Selecting "No" displays media that does not display correctly when reading an article, or that breaks if you try to open or download an attached file. |
| Type | Select the type of file for the Image or Video, for example, a png, gif or jpeg (.jpg or jpeg) image, or a youtube or vimeo video. The options of "image/other" or "video/other" can be used to select any other type of image or video. |
Broken Media
For details on how to check for broken links, and what the Help Center Manager checks, refer to Checking for Broken Media and Fixing Broken Media.